The Demo Site

A recent post on the Office of the Inspector General poses a question? Should the Postal Service 'upsell' its products? Upselling is a time honored tradition in many retail companies. Many retail companies train their employees to try and add just one more product to a customers finally purchase added on a few more dollars to the total purchase.

Many of the customers who wait in line at their local post office do so thinking that they will get the best price possible. As of now, many of the front window clerks are required to ask each customer if they would like to purchase stamps before they leave. How would the customers react if they were asked to purchase much more?

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August 16, 2009